Terms & Conditions
News:
Box Shop Terms & Conditions
- All orders are accepted and all contracts are made by Easy Access Self Storage Limited ("the Company") subject to these conditions which shall prevail over any terms and conditions of the Buyer. No variation of these conditions shall be effective unless signed in writing by the Company.
- All delivery dates are estimates only and time is not of the essence of the contract. The Company shall not be liable for any direct or indirect loss or damage arising from or consequential upon delay in delivery.
- The risk in the goods shall pass to the Buyer on delivery to the Buyer or the person to whom the Company has been authorised by the Buyer to deliver the goods and the Company shall not be liable for any loss or damage to the goods thereafter.
Delivery Information
The company offers free delivery of goods within in 4 miles of our store in SK4 4QZ.
To all other areas there is a standard delivery charge of £9.95.
We aim to ship within 48 Hours but our ‘Standard’ delivery refers to a 3 day lead time on all orders, in conjunction with the following points. Orders placed on Friday after 12.00 will be processed on Monday. Please make sure you are available to accept the delivery (deliveries are due between 8am and 5.30pm).
If no-one is available to accept the delivery a card will be left to inform you how you can collect your parcel or arrange re-delivery. It then becomes your responsibility to contact the relevant delivery company to arrange a suitable re-delivery date. We accept no liability if delivery is not made due to you not being available.
Refund Policy
Easy Access Self Storage is committed to giving you the best possible products, prices and service. Should any product purchased from Easy Access Self Storage found to be faulty, damaged in transit, or differing from the description given at the Easy Access Self Storage website then we will be pleased to arrange to either refund or replace the product at the discretion of the customer. All returns must be notified by post to Easy Access Self Storage within 21 days of delivery of the product. Your credit card will be credited within 10 working days of the merchandise being received back at our facility. We charge a 25% re stock fee on all goods retuned to store.
In the event of a customer purchasing an item from Easy Access Self Storage mistakenly and through no fault of Easy Access Self Storage, we will replace or refund the item provided that the original item is returned to Easy Access Self Storage unused and in saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, Easy Access Self Storage reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer. In cases where an entire order is returned, we reserve the right to retain the cost of the outward carriage. This does not affect your statutory rights as a consumer. To arrange to return a product or for further information about returns or refunds please e-mail us at enquiries@easyaccessselfstorage.co.uk or telephone us at 0161 431 5222 begin Monday to Friday 08.30 – 17.30.
Cooling off period
Right to Cancel - "Cooling Off Period"
You have the right to change your mind and cancel an order within 7 working days of placing the order. This is known as a "Cooling Off Period". If you wish to cancel within the 7 working days you must inform Easy Access Self Storage in writing. Please write to Easy Access Self Storage, Buckingham Road, Stockport, Cheshire SK4 4QZ.
Easy Access Self Storage will replace or refund the item provided that the original item is returned to Easy Access Self Storage unused and in saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage, Easy Access Self Storage reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer. We reserve the right not to refund any outward carriage charge.
Complaints
Easy Access Self Storage is committed to maintaining high standards of customer service including our sales administration, and the handling of any customer concerns or complaints.
How to complain:
To make a complaint (whether about a product purchased, our service, or any other matter) please e-mail us at enquiries@easyaccessselfstorage.co.uk, telephone us on 0161 431 5222, or write to Easy Access Self Storage, Buckingham Road, Stockport, Cheshire SK4 4QZ.
How we will handle each complaint:
Easy Access Self Storage promises to handle each complaint effectively in a prompt, courteous and fair manner and make every reasonable attempt to rectify the problem to the complainants satisfaction and to use what we have learned to reduce the likelihood of recurrence.
When a complaint is lodged a complaint number will be issued if the problem cannot be resolved within the same working day. This number will then be quoted in all correspondence thereafter until the complaint is resolved. Wherever possible, a single-person contact at Easy Access Self Storage will be given to provide continuity throughout the process.
Timescale for resolving complaints:
We promise to acknowledge your complaint within 2 working day of receiving the telephone, fax or email complaint. We aim to resolve all product complaints within 5 working days and other complaints within a maximum of 15 working days.
